Help, the moment you need it. No hold music.
Search a question, follow a 3-step charging guide, or sort out a wallet, receipt, or app issue. Driver or partner — start here, and reach a human in one tap if you still need one.
Find your answer fast.
Getting started
Download the app, create an account, add your vehicle.
How to charge
Find a charger, plug in, start and stop a session.
Wallet & payments
Top up in LKR, how charges are calculated, refunds.
Receipts & history
Find and download a receipt for every session; PUCSL-compliant tax details.
Roaming & networks
Charge across every network island-wide — the 5% partner-network premium explained.
Troubleshooting
Charge won't start, cable won't unlock, app login or sync issues.
Charge in three steps.
Find a charger
Open FlashGrid and see live availability on one map across every network. Filter by speed, see what's free right now.
Plug in & start
Connect the cable and tap Start in the app. Watch live power, energy delivered, and battery % as it charges.
Pay & go
The cost is drawn from your LKR wallet. You get a receipt every time, and roaming across networks is automatic.
Same flow on a Flash Spark 40 kW top-up or a Flash Fury 240 kW ultra-rapid — only the speed changes.
Frequently asked questions.
Getting started
How to charge
Wallet & payments
Receipts & history
Roaming & networks
Troubleshooting
Running a sub-network?
Register a sub-network
Partners join the Flash Grid platform and operate their own sub-network. Sessions on your network carry a 5% premium over the system rate. Drivers on other networks roam onto yours automatically.
Learn about becoming a partner →Settlements & receipts
Session settlements and PUCSL-compliant receipts are managed in the partner portal — not this marketing site. Log in to your partner portal to view and export ledger entries.
Go to partner portal →Hardware & OCPP
FlashGrid is OCPP 1.6J/2.0.1 dual-stack and OCA/OCTT-aligned. Confirm a charger model — Flash Spark 40 kW, Bolt 80 kW, Strike 120 kW, or Fury 240 kW — before deployment.
View PUCSL & OCPP compliance →Partner questions outside these? Use the contact form and choose "Partner" so it reaches the right team.
Still stuck? Talk to a human.
Drivers and partners — we reply fast, in English, தமிழ், or සිංහල.